Contents - Index

Opening File Sessions

You may open a remote file session in two ways, either from within a Remote Desktop Control session or as an independent session. To open an independent session from the Console connection list simply select the connection to highlight it and then click the "Explore" button from the main Console control panel. The File Operations window will open, shown below. Note that the top window caption displays whether the session is encrypted, also if the encryption is being used, the colored bar directly below the window caption will be Green, if the session is not encrypted, the bar will be Red.

The File Operations window is divided into 4 main panels, the two panels that display information about the local computer are colored white, the 2 panels displaying information about the remote computer are colored darker. The File Operations are optimized for remote file operations so they function a little differently than the standard Windows(tm) file exploring does. All browsing is controlled by clicking on the folders displayed in the smaller panels on the left side of your screen. Note the folders do not automatically display a plus "+" sign to the left of them if there are sub folders or files. This is an optimization "feature". In order to query all folders for sub folder and file information in advance of you actually needing it, would require a lot more time and network traffic that really isn't needed. Because SupportWindow doesn't do this, file browsing is blistering fast. When you click on a folder on the left, the sub folder and file information is returned on an as needed basis. File operations within the SupportWindow File Operations window are limited to moving individual files or individual folders from one computer to the other in either direction. For more complex file operations on the remote computer, you should open a Remote Desktop Control session and use the standard windows file functions. When transferring files, the transfer is compressed to speed transfer times as all remote operations are.

To begin transferring a file or folder from the remote machine to your local machine, select the location the should go to on your local machine, then select to highlight the file you wish to transfer on the remote machine, then press the "Get (Download)" button at the top of the "Remote" panel.

Check the confirmation dialog to make sure the operation is what you want, then click "OK"
When the file transfer is complete you will not see the file listed until you press the "Refresh" button at the top of the Local machine's panel.

To Send a file to the Remote machine, reverse the process and push "Send (Upload)" to send the file. 

To change drive letters on either machine, click the "Select" button next to the displayed drive letter in the panels on the left and select the drive you wish to use from the list.