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Remote Desktop Control


At the top of your Remote Desktop window is the main control panel.



Each button from the left is described here.



Full
This button will expand your remote screen into full screen mode. You will no longer see the control panel or menus. Press the combination of the Alt key and Enter key to return to normal viewing.



Fit
This button will toggle to expand or shrink the display of your remote desktop session to fit your available local viewing size. This is most effective when the screen size and resolution of the remote computer is close to the same as your local display. If you have trouble reading the display, toggle it off and use the scroll bars to view the unseen portions of the remote screen if it's resolution is set larger than yours. 



Passive
This button puts your remote view into passive mode and your mouse clicks and keyboard strokes will not be transmitted to the remote machine. Your view is updated however when changes occur on the remote machine. Double click anywhere in the remote viewer to exit passive mode.



Refresh
Normally disabled this button is automatically enabled when the next button "Auto" is toggled off. When Auto is on, all changes in the remote display are automatically transmitted and redrawn on your local viewer. When "Auto" is toggled off, you will only get a screen update by pressing the "Refresh" button. You may want to do this when performing a long running task on remote computer that requires a lot of CPU like virus scanning. When "Auto" is off, your remote control session uses almost no resources from the remote machine. You can just press the "Refresh" button to check on your progress. 



Auto
see Refresh
Toggles Auto Refresh option on and off. On by default.



Explore
Opens the file operations window.



Chat
Opens a chat session window.



Ctrl/Alt/Del
Sends a Control/Alt/Delete key press combination to the remote computer.  This is required to bring up a login screen on NT based OS's. This function will only work properly when connecting to the SupportWindow Service. When connected to a SupportWindow Server or Console, it will open up the Run Command dialog instead.



Optimize
This button begins an optimization routine with the remote computer. Depending on network bandwidth this may take several minutes or just a few seconds. During this time sixteen different combinations of color depth and block transmit size are tested and timed. This tests both the real world redraw rate and bandwidth. When the test is complete, a window appears that shows the different combinations tested and the fastest one automatically selected. You can click on a different combination to use that instead of the one automatically chosen. See Optimization



Save Optimization
This button will save the current color and bandwidth settings for this connection. Because SupportWindow Servers all report unique identifiers, these settings once saved can be automatically recalled the next time you connect to this server. This all happens automatically if you click on the Save Opti button.  When you run the optimization, your settings are automatically set for this session only. To have them saved for future sessions, you must click SaveOpti.



Get
This button in conjunction with the "Put' button allow you to transfer windows clipboard data between machines. This is extremely useful when you need to transfer small amounts of text like registration keys. The "Get" button allows you to get clipboard information from the remote machine. To do so, highlight the text on the remote desktop and press the Ctrl/C key combination. Then press the "Get" button. This gets  the contents of the remote clipboard and puts it into your local clipboard. Now click the local window you wish to paste the information into and press the Ctrl/V key combination. The text will be pasted locally.



Put
This is the opposite of the "Get" button. With it you can put text information from your local clipboard and paste it into a window on the remote machine. See Get for a complete explanation. 



Settings
This button opens the settings menu which generally duplicates the functions of the buttons but from a menu choice. You may Activate the advanced buttons by clicking on this option. These buttons allow you to toggle on and off individually whether your local mouse clicks, keyboard strokes are sent to the remote computer, whether or not you see the remote mouse cursor movements and gives you the option of locking input from the remote computer.   


Pause (only on Console's remote desktop interface)
This button allows the Console operator to pause Time Accounting during a session.