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Setup Presentations

One great feature of the SupportWindow system, is it's Presentation mode. This feature allows a SupportWindow Console operator to display the Console machines desktop to one or a number of connected SupportWindow Hosts. This can save a great deal of time when educating users about new software features or functions. Putting connected hosts into presentation mode, is one of the easiest functions in the SupportWindow Console. First however, you should select an optimization mode which all connected hosts will use when entering into Presentation mode. This color and block size setting should be optimized for the Console machine. Typically you should probably choose 32bit True color and 32kb or 64kb block size for situations where your presentations are for hosts connecting from within your local LAN or other high speed connections. 

To set the Presentation Options, click Presentations/Color depth and /Blocksize from the "Setup" menu.

If you are presenting to a user connecting over a modem, you should not present to more than that one connection at a time and reduce color and blocksize. The number of connected hosts that can be supported in a single Presentation session, is determined mainly by two things, the CPU speed and memory resources of the machine on which the Console is running, and the bandwidth of the connections. When the CPU resources of the console machine are being overtaxed, that machine will become sluggish and unresponsive. When the bandwidth is becoming a limiting factor, the remote machines will begin to see delays as the new screen redraw information is serialized and parsed out to the various connected machines. Experimentation in your given environment is the only way to know what your limit is.  Also, SupportWindow does not redraw entire screens, it redraws those portions of the screen that have changed, by dividing up the screen into blocks according to blocksize and then if anything changes within that block, the entire block is sent. So, opening or closing or moving a large window on your screen will cause much more information to be sent than simply typing text in a box for instance. Working slowly and deliberately with a number of connected hosts will give better results than a lot of rapid window movement and full screen update type information. You should set up a test situation where you can change to console screen and watch the response on another machine to get comfortable with these effects before planning an important presentation.