It may happen for a variety of reasons that a Console operator feels that more time has been used than a customer should have to pay for. Also, when selling blocks of time to your know customers, you may want to just manually enter the minutes into the customer's account. To do this, right click on the connection in the Console's connection list. Select "Add Time" then type in the number of minutes to add. The maximum number of minutes that can be added in any one update is 30 minutes. If Logging is enabled, an entry will be made in the log for this operation.