The SupportWindow Host should only be used to connect to trusted sources. A lot of power is explicitly granted to the Console operator while you are in session. This is unavoidable because it is after all, a support tool. If you feel uncomfortable with someone viewing your desktop like they were sitting in front of your computer or having access to your files even though you are there, then you should not connect. Trust is everything, if it feels bad don't do it. But on the other hand, remote support can be one of the handiest lifesavers in the IT business and SupportWindow makes this as fast and easy as possible.