|One of SupportWindow's many assets is it's flexible
and affordable licensing scheme. SupportWindow allows software
developers and IT administrators to deploy the SupportWindow
Host at no charge what so ever. This means that the Host can be
freely downloaded or bundled along with a developer's software
and thereby be available for instant support access on demand!
The SupportWindow Host comes as a download on this site packaged
in an installer, an installation process is not strictly
required however. A software vendor may choose simply to package
the host application, with an address file along with their own
software and the Host application will run without install
and from any folder on a user's hard drive! See documentation
for details on how to do this it's very simple.
In order to make this possible, we license SupportWindow
Hosts at the Console. This means that there is no cost to
support a given machine until you actually need to do so. When a
Console operator decides to start a remote session with a
particular connected Host, that Host must be licensed for that
Console. The operator will issue a license from the console's
license pool and the session will commence. There are two types
of client licenses. One is a static license and the other is a
subscription license. A Console may employ either or both.
Static licensing of a host works best when you connect to a
certain Host machine frequently such as the case with server
monitoring. Static licenses are per Seat and so require a separate
license on each Console that a given Host is to be managed from.
Static licenses are very cheap when purchased in bulk.
Subscription licenses work best when your need is to connect to
a large number of different Hosts and seldom the same Host
twice, they come in various packages that are defined by the
number of unique Hosts that may be entered in session on any
given day. If you have an unlimited Subscription license, then
there is no need to use static licenses in any case.
Subscriptions are per Seat, so a separate subscription is needed
for each Console machine. If an operator issues a static license
to a Host, then connections to that Host will not affect the
Console's Subscription license pool. All licensing and program
registration can be purchased directly through the SupportWindow